Customer Support1

Our store regularly holds discount sales and promotional campaigns. We issue member-exclusive discount coupons and notify you of sales on specific products via email and on the website’s homepage.W...

Our store offers a point program where points are awarded based on your purchase amount. Once you register as a member, points are automatically granted when you buy products, and you can use 1 poi...

By registering as a member of our store, you can enjoy various convenient services and special benefits. In addition to easily checking your order history and reordering, saving your address and de...

We also offer invoice issuance services for corporations and organizations. Please notify us of your invoice request either before or at the time of your order.Invoices can be issued as PDF electro...

If you would like a receipt issued, please specify "receipt requested" at the time of your order. For credit card payments, the statement issued by the card company serves as the official receipt; ...

At our store, the following payment methods are available: Credit card payment (such as VISA, MasterCard, JCB, American Express)Convenience store payment (payment is possible at major convenience s...

Order cancellations are accepted only before the item has been shipped.If you wish to cancel your order, please contact us as soon as possible. Please understand that cancellations after shipment c...

If you wish to return or exchange a product, please contact our customer service first.Our staff will guide you through the return process and provide the return address. Please return the item in ...

We strive to deliver products that satisfy our customers. Returns and exchanges are accepted only if you contact us within 7 days of product arrival and under the following circumstances: The prod...

Orders are usually shipped within 3 business days after order confirmation.Delivery after shipment depends on the carrier and the destination area, typically taking about 1 to 3 days. We mainly use...